Frequently asked questions

Booking direct through the hotline 0237 363 5555 or this website always gets you the best rate, breakfast for everyone in the room, free use of the pool and gym, and priority for early check-in / late check-out, subject to availability.

The front desk accepts cash, bank transfer and international credit / debit cards. For groups and events, the hotel issues contracts and invoices as your company requires.

The cancellation policy depends on the rate and when you book. The exact conditions are stated in your booking confirmation. Over public holidays, Tet and peak season the hotel may ask for a deposit.

We recommend it, especially at weekends, in wedding season and over holidays. The Presidential Suite and Central Suite are very limited.

Check-in from 14:00. Check-out by 12:00. The front desk is open 24/7, so you can arrive at any time.

The front desk stores luggage free of charge before check-in and after check-out.

Young children sharing their parents' room and existing beds stay free. Extra beds and additional breakfasts are charged — please let us know when booking so we can prepare.

The hotel does not currently accept pets, except guide dogs for visually impaired guests.

Yes. There is a large car park within the grounds, free for hotel and event guests.

Yes. High-speed Wi-Fi covers the whole hotel, free for hotel and event guests.

Central Hotel has five room types:

• Premium Twin — two single beds, ideal for colleagues travelling together.
• Premium King — one large bed, a desk and an armchair by the window.
• Deluxe — a corner room with glass on two sides and a bathtub facing the city.
• Central Suite — a private living room and a round stone bathtub.
• Presidential Suite — a large bedroom, a Vietnamese-style reception room and a private dining room.

The Deluxe, Central Suite and Presidential Suite have bathtubs. The other rooms have glass showers with rain showerheads.

Every room has air conditioning, a flat-screen TV, minibar, safe, desk, hairdryer, bathroom amenities and high-speed Wi-Fi.

There are some connecting rooms. Please ask when booking — the hotel will arrange them subject to availability.

A breakfast buffet at Central Palace restaurant with Asian and Western dishes, a live pho and noodle station, toast, seasonal fruit, coffee and tea. Free for hotel guests.

Yes. Hoa Binh restaurant serves Chinese cuisine, set menus and round-table banquets. On the rooftop, Skylight Restaurant & Bar serves grills, cocktails and drinks until late.

Yes — a Trung Nguyen Legend café in the main lobby, open from early morning until evening.

Yes. Central Palace, Hoa Binh and Skylight all welcome outside guests. We recommend booking ahead at weekends.

Free for hotel guests throughout their stay. Non-residents can buy a day pass at the front desk. The pool has a separate shallow area for children and a lifeguard on duty during opening hours.

The gym is open all day for hotel guests. Please ask the front desk for the exact hours on the day of your stay.

We recommend booking through the front desk, especially at weekends and in peak season.

Four halls: Diamond (the largest, up to about 1,000 guests), Ruby, Sapphire and Cabernet. See the details on our Meetings & Events page.

A round-table menu, stage and aisle decoration, LED screen, sound and lighting, an event coordination team, and a Central Suite as the bridal suite for the wedding night.

Call 0237 363 5555 or send a request through our booking page. Tell us the number of guests, the date and the layout you would like — our events team will send floor plans and a quote.

Yes, for groups of 10 rooms or more. Please contact us for a quote based on the size of your group.